Terms and Conditions of the Aparthotel Imperatriz Prestige Loyalty Programme

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1. Identification
This loyalty programme, named Aparthotel Imperatriz Prestige, is promoted by ANTÓNIO DE SOUSA HOTELS, LDA, with registered office at Rua Imperatriz D. Amélia, 72, 9000-018 Funchal, Portugal, Portuguese corporate taxpayer number 517222108, hereinafter referred to as Aparthotel Imperatriz, the hotel, we, us or our entity.
For any matter related to the programme, members may contact us through the contact details available on the official Aparthotel Imperatriz website.

2. Purpose of the programme
The loyalty programme aims to grant advantages, points, benefits, rewards or offers to registered members, according to the rules defined by Aparthotel Imperatriz.
Membership is free of charge and does not, by itself, guarantee the availability of accommodation, services, discounts, upgrades, offers or rewards.

3. Membership
The programme is available to natural persons aged 18 or over, subject to account creation and acceptance of these Terms and Conditions.
Aparthotel Imperatriz reserves the right to approve, refuse, suspend or cancel any membership in cases of incorrect data, abusive use, suspected fraud, improper duplication of accounts or breach of these Terms and Conditions.
Each member must keep their details up to date and is responsible for the accuracy of the information provided.

4. Member account
The member account is personal and non-transferable.
The member is responsible for keeping their access credentials confidential and for all actions carried out through their account, unless they can demonstrate unauthorised use not attributable to them.
Aparthotel Imperatriz may request identity confirmation whenever necessary to protect the security of the programme, its members or the operations carried out.

5. Loyalty card
After membership approval, the member may be assigned a digital loyalty card associated with the relevant programme or member category.
The card may include an identification number, QR Code or other elements intended for member identification and validation at Aparthotel Imperatriz or participating locations.
Presentation of the card does not replace identification documents when these are required for booking, check-in, invoicing or compliance with legal obligations.

6. Earning points
Points may be awarded for eligible direct bookings, stays, purchases, services or specific campaigns defined by Aparthotel Imperatriz.
The applicable points earning rule will be the one indicated on the card, campaign, offer or official communication in force at the time of the transaction.
Unless expressly stated otherwise, points are not awarded for:
cancelled bookings;
no-shows;
refunded amounts;
taxes, fees or non-eligible charges;
bookings made through non-participating channels;
services or purchases excluded by Aparthotel Imperatriz;
abusive, improper or fraudulent use.
Points have no monetary value, cannot be converted into cash and may not be sold, assigned, exchanged or transferred to third parties, unless expressly authorised by Aparthotel Imperatriz.

7. Validity of points
Points are valid for the period indicated in the programme, on the card, in the campaign or in the member area.
Where no specific validity period is indicated, Aparthotel Imperatriz may define or amend validity periods by notifying members, while safeguarding rights already acquired under applicable law.
Expired, cancelled or improperly obtained points may not be used.

8. Rewards, offers and benefits
Available rewards and offers may include, among others, free nights, upgrades, discounts, experiences, additional services or promotional benefits.
All rewards are subject to availability, specific conditions, blackout dates, validity periods, booking rules and prior confirmation by Aparthotel Imperatriz.
The presence of a reward in the catalogue does not guarantee its availability on all dates, seasons, room types or commercial conditions.
Aparthotel Imperatriz may replace, update, suspend or withdraw rewards, provided that confirmed redemptions are not affected.

9. Redeeming rewards
To redeem a reward, the member must comply with the rules indicated in the catalogue, in the member area or in the communication associated with the reward.
Reward redemption may require prior validation, sufficient points balance, advance booking or approval by Aparthotel Imperatriz staff.
Unless otherwise stated, rewards:
cannot be combined with other campaigns;
cannot be converted into cash;
do not entitle the member to change or residual credit;
cannot be resold;
may be limited to specific dates, services or conditions.

10. Programme communications
Aparthotel Imperatriz may send members communications related to programme management, including membership confirmation, status changes, points allocation or redemption, rewards, relevant changes to the terms or operational information required for the functioning of the programme.
Promotional or marketing communications will only be sent where valid consent exists or another applicable legal basis applies.

11. Suspension or cancellation of the account
Aparthotel Imperatriz may suspend or cancel a member account in the event of:
breach of these Terms and Conditions;
abusive use of the programme;
provision of false or incomplete data;
attempted manipulation of points or rewards;
improper use of cards, QR Codes, vouchers or benefits;
fraudulent or harmful behaviour towards the hotel, other members or third parties.
The member may request cancellation of their account through the official contacts of Aparthotel Imperatriz.
Account cancellation may result in the loss of unused points, rewards or benefits, unless otherwise required by mandatory legal provisions.

12. Changes to the programme
Aparthotel Imperatriz reserves the right to amend, suspend or terminate the loyalty programme, in whole or in part, for commercial, technical, operational, legal or security reasons.
Whenever changes are relevant, Aparthotel Imperatriz will endeavour to inform members with reasonable prior notice through the available channels.
Changes shall not affect already confirmed rewards, except in cases of force majeure, legal impossibility, obvious error, fraud or improper use.

13. Personal data protection
Personal data provided under the programme will be processed for the purposes of managing the member account, awarding points, validating cards, redeeming rewards, sending operational communications, complying with legal obligations and, where applicable, sending promotional communications.
Personal data will be processed in accordance with applicable data protection legislation, including the General Data Protection Regulation.
Members may exercise their rights of access, rectification, erasure, restriction, objection and portability, under the legally applicable terms, through the official contacts of Aparthotel Imperatriz.
For more detailed information on the processing of personal data, members should consult the Privacy Policy available on the Aparthotel Imperatriz website.

14. Liability
Aparthotel Imperatriz will make reasonable efforts to keep the programme available, updated and functional.
However, Aparthotel Imperatriz cannot guarantee uninterrupted operation of the platform, particularly in cases of maintenance, technical failure, unavailability of external systems, connection problems, human error, force majeure or other circumstances outside its reasonable control.
Aparthotel Imperatriz is not liable for losses resulting from improper use of the account by the member, sharing of credentials, incorrect data or breach of the programme rules.

15. Errors and corrections
If errors are detected in the allocation of points, balances, rewards, conditions or communications, Aparthotel Imperatriz reserves the right to correct the situation, including cancellation or adjustment of points or benefits improperly awarded.
Whenever possible, the member will be informed of the correction made.

16. Complaints and dispute resolution
Any complaint related to the programme should be submitted through the official contacts of Aparthotel Imperatriz.
Consumers may also refer disputes to the competent alternative dispute resolution entities, where applicable.
Without prejudice to applicable law, the parties shall seek to resolve any matter amicably and in good faith.

17. Applicable law
These Terms and Conditions are governed by Portuguese law.
In the event of a dispute, the legally available complaint and dispute resolution mechanisms shall apply, without prejudice to mandatory consumer protection rules.

18. Acceptance of the terms
By joining the programme, creating an account, using the loyalty card, earning points or redeeming rewards, the member declares that they have read, understood and accepted these Terms and Conditions.